Effective communication between healthcare providers and families is key to delivering high-quality care. In Rose’s case( featured in our Novemeber newsletter), poor communication due to a language barrier and misunderstandings about her prognosis led to distrust and conflict between the family and the care team.
For case managers and HR professionals, improving communication is essential to preventing these issues. Establishing a clear communication plan, using translation services when necessary, and having regular family meetings can help bridge the gap. It’s also important to assign a designated family liaison who can keep everyone informed and address concerns as they arise.
By stepping in to mediate, CareSync was able to help Rose’s family understand her care plan, rebuild trust with the care team, and prevent further misunderstandings.
Need help improving communication between your team and patient families? Contact CareSync today to learn how we can support your facility with family mediation and communication strategies.