In Rose’s case, ongoing family conflict made it difficult for the care team to provide effective care. It wasn’t until CareSync was called in to mediate that the situation improved. For case managers, knowing when to call in a mediation service is essential for resolving disputes and ensuring the patient’s well-being.
Signs that it may be time to bring in a mediator include persistent family disagreements, miscommunication between family members and the care team, or when conflicts are negatively impacting the patient’s care or safety. Mediation services can provide an unbiased third-party perspective, helping families understand the care plan, address their concerns, and work collaboratively with healthcare providers.
In Rose’s case, CareSync’s intervention helped the family resolve their disagreements and understand her medical condition better, which led to a smoother care process and reduced tension within the family.
Unsure when to involve a mediation service? CareSync specializes in conflict resolution for healthcare facilities. Contact us to learn how we can support your case management team and improve patient care.